Your data, plainly.

Site analytics

We measure site traffic with an analytics service that we host and operate ourselves. It is not an advertising network, and nothing it collects is sold or shared with advertisers. It records the pages you view, the site that referred you, marketing tags in the page address, your screen size, browser and device type, and an approximate location (country and city) derived from the network request.

To tell visits apart, it stores two first-party cookies with random identifiers: a visitor identifier kept for up to one year, and a session identifier that expires after about thirty minutes of inactivity. These identifiers are random strings. They contain no name, email, or other personal details, and analytics data is never joined to advertising profiles. You can block or clear cookies in your browser at any time and the site keeps working.

Google Analytics

We also use Google Analytics 4 to understand site visits and which marketing links bring visitors here. It uses first-party cookies and sends Google page addresses, referring sites, campaign tags, and browser and device information. We exclude staff pages and secret invitation links, and do not load Google Analytics when your browser sends a Global Privacy Control signal. You can block or clear cookies in your browser.

Advertising measurement

We advertise on Facebook and Instagram and use Meta's Pixel and Conversions API to measure those ads and to reach people who have shown interest in Framegolf. When you use the site, the Pixel can record the pages you view and actions such as searching for a bay, starting a checkout, booking, buying a membership or Founder Pass, creating an account, requesting a tour, viewing a public event page, or sending an inquiry, along with any purchase amount. It sets Meta cookies (such as _fbp and _fbc) and sends your browser's IP address and user agent to Meta.

For the same actions, and when you register for a public Framegolf event or pay for its tickets or entry (with the amount paid), our servers may also send Meta the event together with your email address, phone number, and name in hashed form, and your account identifier in hashed form, so Meta can match the event to an account it already knows. Meta processes this information under its own policies, including the Meta Privacy Policy.

We also record the campaign link details of the visit that brought you to Framegolf: the UTM tags and Meta's click ID (fbclid) in the link you followed, with the page you landed on and the general source of your visit. When you create an account, pay for a bay booking, or start a membership, we keep those details with your account, booking, or membership, and a membership checkout also carries them to Stripe. We use them to measure which advertising brings people to Framegolf. We skip private links, such as invitations and special price links, and a Data Deletion Request deletes the copy we keep.

If your browser sends a Global Privacy Control signal, we treat it as a request to opt out: the Pixel does not load, our servers send Meta no events for your visit, and we do not keep Meta's click ID from the link you followed. You can also adjust ad preferences in your Facebook or Instagram settings and block or clear cookies in your browser. Contact hello@framegolf.com with questions.

Account and service information

When you create an Account or use Framegolf, we collect the details you provide and the records needed to deliver the service: profile and contact information, authentication methods, policy acceptance evidence, Participants, Membership or Organization state, Bookings, Lessons, billing references, preferences, and support or privacy requests. Corporate inquiries include company and contact details, approximate team size, intended use, and any optional notes you provide. We also record the page you first arrived on, the general source of your visit, and the campaign link details of the visit that brought you: the UTM tags and Meta's click ID (fbclid) in the link you followed. We keep them with your Account, Bookings, and Membership to measure our advertising.

Coach applications

When you apply to become a Framegolf coach, we collect the contact details, location, experience, credentials, specialties, availability, profile link, and application answers you provide. We use that information to evaluate your application, contact you about coaching opportunities, and manage the selection and onboarding process. Submitting an application also records your acknowledgment that engagement terms must be agreed in writing before paid bookings and that applying does not guarantee an engagement.

Corporate inquiries

When you submit a corporate inquiry, we collect your company, contact details, approximate team size, intended use, and any preferred playing times or notes you provide. We save the request, notify our team, and send a receipt to your email address so we can discuss membership options with you. An inquiry does not create a membership, collect payment, reserve access, or subscribe you to marketing. Contact hello@framegolf.com to update your request or ask about deletion.

Offers and free tours from our ads

When you claim an offer or a free tour on one of our ad pages, we collect your name, email address, mobile number, how many players are coming, any preferred day or time, and the campaign details of the link that brought you (UTM tags and Meta's click ID). We save the request and our team is notified by text and email so we can help you book. On the 50% off page, submitting “Email & text my offer” requests its voucher link and one reminder by email and text before its original 48-hour deadline. The disclosure is beside the button. Clicking an ad or visiting the page does not request messages. This request does not sign you up for other promotions or messages after the deadline, and it never resets the window. We keep this email-and-text action, exact disclosure, version and time separately from general promotional consent. Our free tour and free trial forms use one optional, unticked checkbox for general offer texts and general offer emails, including a reminder to pick your tour time. We stop these follow-ups as soon as you book, pick a tour time, become a member, unsubscribe, reply to one of our texts or reply STOP. Later, through general promotional boxes you ticked, we may send an occasional related offer, such as a free hour, a membership offer after a visit, a referral reminder, or an offer to come back, up to 8 texts a month. If you reply to a text, a person on our team reads it before we send you another automatic one. The offer-only submission on our 50% off page does not authorize these later messages. Existing general promotional permissions, including those on separate Facebook or Instagram forms, keep their original scope. We keep the wording of each box you tick and when you ticked it, and we never send you marketing you did not ask for. The 50% off offer page stores a cookie that remembers when your offer started, so its countdown stays the same when you come back. Contact hello@framegolf.com to update your request or ask about deletion.

The free trial page works the same way for its 8-hour offer. If you're signed in when you open it, we also note on your account when your offer started, so it ends at the same time on any device. If you start a free trial, we keep a coded form of your email address, mobile number and card, not the details themselves, so each person gets one trial. We keep that coded form even after we delete your other data, only for that purpose.

Event registration

When you register for an event at Framegolf, we collect the details you enter, such as your name, email address, phone number, and emergency contact, along with the waiver and house rules you sign and the campaign details of the link that brought you. We use them to run the event and keep a record of what you accepted, and our team is notified by text and email when you sign up or buy tickets.

Registering also sets up a free Framegolf account for your email address, with your name, phone number, and the waiver and house rules you signed, and we email you a link to choose a password. Nobody can sign in to that account until a password is chosen through that link. If your email address already has an account, we do not create another one. Registering does not subscribe you to marketing unless you ask for Framegolf news and offers. Contact hello@framegolf.com to close the account or ask about deletion.

Participants and entry

At opening, members, nonmembers, and accompanying guests will receive check-in instructions for facial entry or a PIN. A PIN alternative is available. Participant registration and any required waiver are separate from payment and door entry; complimentary guests must complete the same required check-in steps before playing.

Participant contact details, registration, and check-in records support the reservation and facility access. They do not by themselves subscribe a guest to marketing. Facial enrollment is for entry verification. Details about facial information processing and the PIN alternative will be provided during access setup, before enrollment. Contact hello@framegolf.com with access or privacy questions.

Payments

Payments run through Stripe on Stripe's hosted checkout page. Your card number goes directly to Stripe and never touches our servers. We keep Stripe's reference alongside the related service record, and we attach the random analytics identifiers described above to the checkout record so we can tell which marketing actually leads to memberships. A Membership checkout also carries the campaign link details of the visit that brought you.

Email

We send transactional confirmations and service notices for the actions you take, including Account, policy, Booking, Membership, Organization, Coach, Lesson, payment, and privacy events, and the voucher you claim on our 50% off offer page. Waitlist, purchase, signup, corporate inquiry, and coach application records may also have retained delivery history. Corporate inquiries and relevant operational events notify our own team internally. We do not send marketing email you did not ask for, and we do not share your address with third parties for their marketing.

Text messages

We text you only about what you gave us your mobile number for, or asked for. When you book a bay, we text a booking confirmation, your door code, and booking reminders to the mobile number on your Account. When you register for a tour and tick its box, we text you about that visit. Submitting “Email & text my offer” on the 50% off page requests that offer and one reminder by text before its original deadline, up to 2 texts in total. We send general promotional texts only if you tick an optional, unticked box on another Framegolf form or on one of our Facebook or Instagram lead forms: the offer or tour you claimed, a reminder before it ends, a request to review us after a visit, and occasional club offers, events and league openings, up to 8 a month. Agreeing to texts is never a condition of a purchase. Msg & data rates may apply. Reply HELP for help or STOP to opt out at any time. Our SMS Terms have the details, and How you sign up for texts shows each form and its exact wording.

For texting, we keep your mobile number, whether you agreed to texts, the wording you agreed to and its version, when and where you agreed, any STOP, START, or HELP replies, and the messages we exchange. We use them to send the texts you asked for, honor opt-outs, and show what you agreed to.

Quo sends our texts and keeps these records for us: offer and follow-up texts, door codes, and texts from our team. LeadConnector (GoHighLevel) holds the answers people gave on our Facebook and Instagram lead forms, with whether they ticked the text box. Both work on our behalf and may use this information only to provide their service to Framegolf.

Lead forms on Facebook and Instagram

When you submit one of our lead forms on Facebook or Instagram, Meta passes us your name, email address, phone number, your answers (such as how many players are coming), and whether you ticked the optional text box. We keep them in LeadConnector, and our team may reach out about what you asked for. We text you offers only if you ticked the box. Meta handles the form itself under the Meta Privacy Policy.

Who we share information with

We do not sell personal information for money, and we show no ads on this site. We share personal information with third parties only in these ways:

• With Meta, for the advertising measurement described above. This includes your email address and phone number in hashed form, which we send to measure our own ads. It never includes whether you agreed to texts.
• With Google, for the Google Analytics measurement described above.

We do not share text messaging opt-in data or consent with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service providers are not third parties under this policy. They run Framegolf for us under contract and may use the information only to provide their service to us: payment processing (Stripe), database and web hosting, email delivery, facility access, and Quo, which sends our texts and keeps our text consent records, and LeadConnector, which holds our Facebook and Instagram lead form answers, as described above.

Retention and your choices

We keep active service records while they are needed to operate the club and apply the published retention schedule after their lifecycle ends. Payment, tax, policy, security, dispute, legal, and safety evidence may be retained or placed on legal hold when deletion is not permitted. In Live Mode, an authenticated Customer can submit and confirm a Data Deletion Request from the Customer App. You may also email hello@framegolf.com to ask what we hold or request help with privacy or Account Closure.

Changes

If our practices change, we will update this page and its effective date.