The terms, plainly.

Who we are and what we offer

Framegolf is an indoor golf simulator club in Culver City, Los Angeles. Current public and Organization Plans, prices, benefits, enrollment status, and Lesson Offerings are the published terms shown by this site and the Customer App.

An Account is required for exact availability, policy acceptance, Booking, Organization, Lesson, and billing actions. Buying a Membership on our pricing page creates your Account if your email doesn't have one yet; you choose its password after you pay. Public availability is intentionally coarse and does not reserve inventory.

Founding memberships

An individual Founder Pass is a $750 one-time purchase. A Pass claimed now prepays your first three months of Founder Unlimited, our Unlimited membership at the Founder rate, starting at your individual activation. The Membership then continues at $250/mo for as long as it stays continuously active. The founder page describes what Founder Unlimited includes.

Existing paid Founder purchase evidence, accepted terms, claim rights, and independently claimable quantities remain retained. A Founder Membership's current Plan Version, benefits, billing state, and retained evidence are shown in the Customer App. They are not replaced by a later public Plan publication.

The Founder offer is limited to a fixed number of Passes across individual and corporate allocations. Passes are sold first come, first served, and sales close when all Passes are claimed. Public opening does not itself close the Founder offer.

Your prepaid three months begin when you claim your Pass and complete onboarding in your Framegolf account.

Your activation date, prepaid end date, and next renewal amount and date will be communicated before recurring billing begins. The initial one-time payment does not by itself authorize recurring charges; monthly renewal requires the applicable recurring-payment consent. Existing purchasers retain stronger rights in their accepted offer.

Payments

Payments are processed by Stripe on Stripe's hosted checkout page. Your card details go directly to Stripe and never touch our servers. Current Membership and Organization subscriptions use the exact Stripe price bound to the selected published Plan Version. Bay and Lesson charges use the exact reviewed Quote. If a late payment cannot secure the required inventory, it remains tracked and is refunded according to the saved transaction outcome.

If a checkout fails, is charged twice, or otherwise does not match what you intended to buy, email hello@framegolf.com and we will investigate and make it right. The refund terms below do not limit any rights you have under applicable law or stronger rights in an existing accepted offer.

Memberships: renewal and cancellation

A recurring Membership renews automatically every month on the date it started, until you cancel. Before you pay, the page shows what you pay today and what you pay every month after, and you agree to the renewal with its own checkbox. Savings such as first-bay credit, a referral discount, or a promotion code apply to the first payment only; a special price applies for the months it states. We email you a confirmation with your renewal terms, your next charge, and a link to cancel.

You can cancel online any time, on the Membership page in your account or with the cancel link in your confirmation email. Cancellation takes effect at the end of the month you paid for: you keep your benefits until then and are not charged again. You can keep your Membership by undoing the cancellation in your account before it ends. A Founder Membership renews the same way after its included months, once you save a card for it.

A prepaid Gift Month does not renew automatically. Its separate terms are below.

We offer a free trial only on our free trial page, to an adult who starts it while their 8-hour offer is open, once per person, for their first Framegolf Membership. You pay $0 at checkout and save a card. The trial is free until 12:00 PM Pacific time on the date shown before you agree, at least 5 days after checkout, and includes 60free minutes on any open bay, peak times included, for bookings that start before the trial ends. During the trial you book at regular bay prices; Membership benefits start with your first paid month. When the trial ends, your card is charged the Plan's monthly price less 50% for your first month, then the full monthly price every month until you cancel. Cancel online before the trial ends, in your account or with the cancel link in your confirmation email, and you pay nothing. If you email hello@framegolf.com to cancel and your email arrives before the trial ends, we treat your trial as canceled on time and refund any first-month charge in full. The trial doesn't combine with other savings, promotion codes or special prices, and plan changes and pauses open once your first paid month starts. We look for earlier trials by account, email address, mobile number and card, and if we find one we may cancel the new trial before anything is charged. We email you a reminder the day before your trial ends.

Gift months and membership gift cards

Gifts are one-time purchases. The buyer and recipient are separate people; the buyer's card is not added to the recipient's account. The recipient claims a gift with their own verified account. Receiving or opening a gift does not start a membership.

A Gift Month for a new or former member starts when they explicitly activate it, after completing their profile and required waiver. It includes one calendar month of the purchased plan's benefits and ends automatically. No card is required, and an existing saved card will not be charged to renew it. Continuing afterward requires a separate recurring membership and renewal consent.

For a recipient with a current membership, a Gift Month becomes its full paid dollar value in membership credit. Dollar-value gift cards always become membership credit. That credit applies after existing discounts to new or existing personal membership bills, including a new membership's first bill, without changing the plan or rate. Unused value carries forward. It cannot pay for individual bay bookings, lessons, Founder Pass purchases or organization memberships.

Paid, unused gift value does not expire and has no inactivity fee. The end of an activated month is separate from the validity of unused gift value. Keep gift and receipt links private. Contact the Framegolf team for delivery corrections, replacement links or refund review. A remaining gift-card balance below $15 may be redeemed for cash on request. These terms do not limit your applicable legal rights.

Founder refunds and renewal

You may request a full Founder refund before the earlier of your first paid-period use or seven days after your individual service activation.

After that refund window, the three-month prepaid term is generally nonrefundable, subject to applicable rights and operator-caused issues. Cancelling renewal stops future charges; it does not remove access to the remaining prepaid term. Cancel before your next renewal using the cancellation route provided with your membership, or contact hello@framegolf.com for help.

Member referrals

A member with an eligible Membership, or a verified Founder Pass holder, can share a personal referral code. A new Customer who applies it gets $50 off their first Membership purchase or one Founder Pass, never more than its total. After that purchase is verified, the referrer gets a $50credit toward their next paid Membership invoice; a Founder Pass holder's credit waits for a paid Membership invoice and is not a refund of the Pass.

Each qualifying purchase earns one discount and one credit. Self-referrals and canceled or refunded purchases do not qualify, and neither the discount nor the credit is paid out in cash. A credit already granted keeps the amount in effect when it was granted.

Practice reservations and accompanying guests

Public bay time is $40/hour off-peak and $60/hour at peak, per bay for one golfer, with reservations available within 72 hours, subject to released availability. Maximum group size is 4 players per bay. Public bookings add $10 for each additional adult player. A member's guests follow the member's plan.

One exception: a reservation that uses the group offer (50% off a first booking for 3 or 4 players) can be for any time up to 21 days ahead, as long as it is booked within the 48 hours after the offer is issued. To move it, the front desk can choose another time within 72 hours.

Members can bring guests. Guest passes and the guest fee depend on the member's plan. The booking holder must attend, and every player must register and complete the required waiver before playing.

Practice cancellations and no-shows

Cancel at least 24 hours before the reservation starts for a refund of the reservation payment to the original payment method and restoration of the original included credits. Exactly 24 hours counts as on time. Restored credits remain in their original service period; they do not roll into a new month.

For cancellations less than 24 hours before the start, or a no-show, the reservation payment is retained and the original included credits are consumed. There is no additional no-show penalty. Late arrivals still finish at the booked end time.

If Framegolf cancels or cannot provide the booked facility, we refund the affected payment and restore credits. If their original service period has expired, we arrange a fair replacement. Each lesson's price and cancellation terms are shown before you book it.

Using the site

You agree not to misuse the site: no attempts to break, overload, or probe it, no scraping member or purchaser data, and no submitting forms with someone else's identity or contact details. Content on this site, including text, images, and branding, belongs to Framegolf or its licensors, and you may not reuse it commercially without permission.

Site content is provided for general information. Pricing, availability, and club details can change. The current published Plan, Lesson Offering, Booking Quote, and Customer App state control a transaction.

Club rules

Use of the facility is subject to the current published waiver and house rules, including reservation, participant, Guest, safety, and conduct requirements. We may suspend or end a membership for serious or repeated violations of those rules.

Operating hours are 6am-10pm daily, in Los Angeles local time. Peak hours are Mon-Thu 5-10pm, Fri 3-10pm, and Sat-Sun 8am-8pm. Public reservations and lessons may have narrower availability. Parking is directly in front of the facility.

Members and nonmembers enter the same way. Each confirmed Booking comes with a personal door code for its Booking Owner, sent by text and email and shown on the Booking page. Enter it on the keypad at the front door; it works from 15 minutes before the Booking starts until 15 minutes after it ends. Guests come in with the Booking Owner. Tours and events have their own entry instructions. Every player must complete registration and the required waiver before playing.

Entry credentials are personal and may not be shared. Door access does not replace an authorized reservation, participant registration, or the required waiver. Use the check-in instructions supplied for your visit.

Liability

To the fullest extent permitted by law, the site is provided as-is, and our total liability arising out of the site or these terms is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms excludes liability that cannot be excluded under applicable law, including liability for gross negligence or willful misconduct.

Governing law

These terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Disputes will be handled in the state or federal courts located in Los Angeles County, California.

Changes and contact

If we change these terms, we will update this page and its effective date, and material changes affecting existing members will be communicated by email. Questions about these terms: hello@framegolf.com.